Job Description

Matchmaker

Job Industry: Charity / Social Services / Non-Profit Organization

Position Name: Matchmaker

Job Location: Spokane, Washington, United States

Job Type: Part Time

Office Setting: Fully Remote

Remote: Yes

Compensation: Volunteer

Hours Per Week: 5 (flexible)

Role Mission: A Matchmaker's primary focus is matching the right dog to the right home. We take the time to learn about adopters and what they are looking for in a dog. We believe by taking our time to match the right dog to the right family, we can prevent many problems down the road. The Matchmaker is the primary contact between the potential adopter and Path of Hope Rescue. They guide the adopter through the process of adoption with empathy, care and professionalism.

What Winning Looks Like

Key Results Area #1 - Communication & Professionalism

• Ensures a smooth, professional and friendly experience for adopters
• Adheres to PHR Core Values
• Adheres to PHR adoption/matchmaking policies
• Updates software platforms throughout process, keeping good notes
• Communicates with other PHR team members as needed

Key Results Area #2 - Dog Roster

• Familiar with roster of available dogs and incoming dogs
• Stays up to date on foster reports/dog descriptions

Key Results Area #3 - Applicant Process

• Reviews pre-screened applications assigned to them
• Sets up and conducts 'Matchmaking' phone interview
• Coordinates and oversees group text with foster and adopter
• Conducts long distance In Home Trials via video call
• Coordinates Puppy Delivery if option is chosen
• Finalizes Adoption with contract and donation

Needed Skills

• Must like people! Our dogs have nowhere to go if people don't adopt them. You must have an equal love for people as for dogs. A hugely important part of this role is establishing and creating a relationship with an applicant over the phone. We want them to feel taken care of and that we care about them.
• Excellent communication, both oral and written.
• Comfortable using CRM and multiple online platforms
• Team player, willing to collaborate and foster a positive/no drama work environment.

Unique Company Culture and Mission

Our Mission: At Path of Hope Rescue we save pregnant dogs and puppies from high kill shelters in the Southern United States.

Our Spokane, Washington based Rescue strives to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes. We do not have a kennel or building location and are 100% foster based. We currently have two paid employees and rely heavily on volunteers and fosters as we work to build out our paid staff roles.

Our Vision: Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked and becoming the number one 'dog destination' in Spokane by capitalizing on Spokane's love of Rescue Dogs.

Core Values:

• Transparency - sharing the good with the bad
• Community - dog loving people who treat each other well
• Integrity - doing what you say will do
• Golden Rule - treating others how you would want to be treated

Our Company Culture: We are freedom loving American Patriots who love dogs, love freedom and love Jesus. No NGO status here, we don't take a single penny from the government. We are 100% funded by small donors and our adoption program, with a few small private grants here and there. We built this organization from the ground up in 2018 with $87. We are built tough and believe that hard work pays off. We're about rolling up our sleeves and taking responsibility for our own actions. We don't do drama. There are no victims here and the system isn't out to get you, the only thing standing in your way is you and your attitude. We reward merit, not DEI or pronouns. We don't bend to the cultural rot out there. At the core of who we are, we love dogs. At PHR you will find people who recognize your dog before they recognize you. Where it's normal for your dog to have his own Instagram and people who expect to be invited to your dog's birthday party. We are focused on building a strong, positive community, one dog and one person at a time.

We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isn't being loved, finds their way to a family. We care for each other and have created a community of people who love making a difference in this world.

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