Customer Service / Operations Assistant Job at Select Staffing, American Canyon, CA

  • Select Staffing
  • American Canyon, CA

Job Description

Description

Customer Service / Operations Assistant

Schedule: Monday – Friday 8am-4:30pm 

Location: American Canyon

Seeking a reliable, organized, and customer-focused Customer Service / Operations Assistant to support our team with daily customer service and warehouse-related administrative tasks. This position will help answer incoming calls, assist customers with shipment inquiries, coordinate FedEx in-transit requests, and provide general administrative support to the operations team.

Key Responsibilities

  • Answer and direct incoming phone calls in a professional and friendly manner.
  • Respond to basic customer inquiries regarding orders, shipments, tracking, and delivery status.
  • Assist with FedEx in-transit shipment requests, including address corrections, delivery changes, holds, and other customer requests.
  • Communicate with FedEx and other carriers as needed to help resolve shipment issues.
  • Monitor and follow up on shipment exceptions and customer requests.
  • Assist with order paperwork, filing, stapling, organizing, scanning, and other administrative tasks.

Qualifications

  • Strong customer service and communication skills.
  • Professional and friendly phone manner.
  • Organized, dependable, and detail-oriented.
  • Comfortable working in a fast-paced environment.
  • Basic computer skills and ability to learn new software systems.
  • Ability to prioritize multiple tasks and follow through.
  • Previous customer service, office administration, shipping, or logistics experience is a plus.

#nowhiring

 

Customer Service / Operations Assistant

Job Tags

Work at office, Monday to Friday

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