Job Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Director of Housekeeping Kalahari Resorts & Conventions is seeking a Director of Housekeeping. In this role, you’ll be responsible for ensuring optimum operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean, sanitized, and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll lead the sparkle behind the scenes by being the driving force of cleanliness and comfort as our next Director of Housekeeping! Key Responsibilities Direct all housekeeping activities for the resort, including but not limited to room housekeeping (condos and resort), common areas, laundry, lost and found, turndown service, and housemen. Provide training for and maintain safety and security standards for equipment, supplies, associates, and work areas. Ensure the quality of service for the resort rooms, public areas, and offices, including any outlets leased or rented to third parties, as applicable. Assigning housekeeping workloads for optimum service. What We’re Looking For Housekeeping experience with properties (Hotels and Resorts) more than 500 rooms is preferred. Having a broad understanding of the tourism industry and the day-to‑day operations of a hotel/resort are helpful. Must be able to work with and understand financial information and data, and basic arithmetic functions and statistical analysis. Prior experience with inventory control relates to equipment, supplies, linen, and other FF&E (furniture, fixtures, and expenditures). A Sampling of Our Benefits Our team enjoys a comprehensive benefits package, including: Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA Kalahari Resorts & Conventions is an Equal Opportunity Employer. #J-18808-Ljbffr

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