Job Description

Overview: Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates. Responsibilities: Maintain standards of cleanliness anda consistentguest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines. Resolves difficult or unusual problems arising with Guests, whilemaintaininggood Guest relationships,demonstratingoutstanding hospitality through the corrective action taken. Ensurea smooth, efficient, and economic operation in theHousekeepingdepartment. To specify and purchasesupplies, andrecord all datapertaining totheHousekeepingdepartment. Effectivelymonitorand facilitate the housekeeping department's role in the property's preventativemaintenanceCARE program throughout the hotel. Maintain a highly motivated and trained staff that continuallystrivesforexcellence,in service and cleanliness. Effectively coach and counsel associates and managers as needed and complete performance evaluations. Maintains open and clear communication with all departments and guests to ensure consistent service. Identifyways of improving the efficiency and effectiveness of our service to guests by activelyparticipatingin the Omni Service Tradition program. Close coordination and communication with other internal departments. Maintain close interactions withfrontoffice, to ensure rooms are available for sale, and with Engineering to ensure guestroomand all public areas are at peakoperativelevels. Oversees staff scheduling,Kronosand payroll cost controls. Maintains Housekeeping turnover to an acceptable level. Directly control the issuance and retrieval of associate uniforms. Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded. Directly control the key control program for allHousekeepingassociates. Monitor all guest requests to ensure they are met within the prescribed time limits. Inspect and tour all public areas several times daily. Inspect all VIP rooms daily. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Develop master cleaning schedules and administer accordingly. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line. Champions the AllInOmni culture. Qualifications: Minimum 2years ofHousekeeping Management experience in hospitality isrequired. Previousexperience inluxuryhotel environmentrequired. Must be able to work in a fast paced environment. Must be able to multitask. Must be able to stand and walk for an extended period of time or for an entire shift. Must be able to move, lift, carry, push, pull, and place objects weighing up to 75lbs without assistance. Must be able to push and pull carts and equipment weighing up to 250lbs on a regular and continuing basis. Must be able to work flexible shifts including afternoons, evenings, weekends and holidays. Must have the ability to lead,motivateand develop others. #J-18808-Ljbffr

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